Cancellation & Refund Policy
200% money-back guarantee on inauthentic products
200% Authenticity Guarantee
If any product you receive from us is proven inauthentic, we will refund double your money — no questions asked. This is our strongest promise to you.
Refund Eligibility
- Product proven inauthentic (200% refund — double your money back)
- Order cancelled before we purchase from US retailer
- Item out of stock and no suitable replacement available
- Parcel lost in transit (confirmed by carrier)
- Wrong item shipped due to our error
- Order cancelled after US purchase but before shipment (restocking fee may apply)
- Item returned due to change of mind (return shipping cost deducted)
- Damaged packaging but product intact (partial refund or replacement)
- Order already shipped and in transit (cancellation not possible)
- Used or opened products (unless authenticity issue)
- Customs duties and import taxes (non-refundable government charges)
- Change of mind after delivery
How to Request a Refund
- 1
Contact Us Within 7 Days
WhatsApp or email us within 7 days of delivery with your order ID and reason.
- 2
Send Photos / Evidence
Share clear photos of the product, packaging, and batch code if claiming inauthenticity.
- 3
We Review Your Case
Our team reviews within 24 hours and confirms eligibility.
- 4
Refund Processed
Approved refunds are processed within 3–5 business days to your original payment method.
Cancellation Window
Before US Purchase
Cancel anytime — full refund, no fees.
After US Purchase, Before Shipment
Possible with restocking fee. Contact us immediately.
After Shipment
Cannot cancel once parcel is in transit. Return after delivery.
Contact Us for Refunds & Cancellations